Front Desk Concierge Vs. Concierge

Front Desk Concierge Vs. Concierge

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Difference Between a Front Desk Concierge and Concierge

The Front Desk Concierge (Front desk staff or Receptionist) is often the first to interact with guests, so it’s important that he makes a good impression. The concierge doesn’t work with all guests, only those who seek her services. But for those who do, how well the concierge helps them is often the most lasting impression they have of their stay.

Front Desk Concierge

Front desk concierge greet guests when they arrive and check them in according to their reservation. They assign rooms to guests, give them room keys, and explain how to get to their rooms. They also convey any important information, such as what time breakfast is served. If the guests have any questions, such as the hours or location of the gym, it’s the front desk clerk’s job to know the answers. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you.

Location

Front desk concierge is, naturally, at the front desk, which is in the hotel lobby. It’s positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side. Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time.

Education

Although some hotel front desk concierges may have bachelor’s degrees in hospitality and are working as clerks to experience what it’s like to work in all or most of the hotel’s jobs, a college degree is typically not required. Many people start work at the front desk with a high school diploma and little or no experience. They learn on the job from more senior employees. If they wish to advance, they may earn an associate degree online while continuing to work, and even study further for a bachelor’s degree.

Concierge

Concierge serviceThe concierge’s job is more about helping you enjoy the area you’re visiting. If you want to know which restaurants are nearby, the front desk often has menus you can look at. But if you want a recommendation for an elegant, out-of-the-way spot or a cozy Irish pub, you contact the concierge. She can also make reservations for you, maybe even getting you in at the last minute when, if you called on your own, you’d be told there were no tables available. She’s also the one who can procure tickets to the ballet, cabaret show or circus, and advise you on the best seats to choose.

Functions

A Hotel Concierge’s main responsibility is to assist guests with everything they need, from making dinner reservations to acquiring tickets for special events; they basically act as a personal assistant to guests during their stay at the hotel. Concierges can be found in all kinds of lodging establishments, from hotels to resorts and everything in between. They usually work for wealthy travellers to whom they provide their unique set of skills and expert advice. Concierges have a broad range of responsibilities that may make their career role hard to define. In hospitals, hotels and other service-oriented organisations, they act as vital links between institutions and their patrons. See the Functions of a Concierge.

Location

The concierge is not located at the front desk, and may or may not even be near the front desk. Sometimes, you’ll need to ask the front desk where to find the concierge. On cruise ships, the concierge may even be on a different deck. In many instances, though, the concierge sits at an actual desk, rather than at the counter. As you take a chair in front of the desk, you know that you’re receiving special attention from an expert, who will take the time to help make your stay enjoyable and memorable.

Education

A concierge must have an in-depth knowledge of the geographical are and the favorite tourist sites. It helps if they have taken the tours themselves, but of course it’s not possible to visit every single spot in the surrounding areas personally. To gain that extra knowledge, concierges may take courses or study local history. They may also be promoted by earning an online degree. Behind the scenes, when concierges aren’t helping guests, they may have other duties such as keeping track of room cleaning and maintenance requests.

The hotel Concierge is the most known type of concierges. There are more. For example, Personal or Lifestyle Concierge. This type of Concierge acts as a personal assistant in lifestyle management companies like Kakdoma BCN.

Source: Chron, Neuvoo

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